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Guest Directory

AIRPORTS
Queen Alia International Airport
00962-6 4452552
Geneva Hotel –Amman is located on Abdullah Ghosheh Street - the 7th circle, 35 kilometers away from Queen Alia International Airport.

AIRPORT TRANSFER
We recommend that you leave to the airport 3 hours prior to your flight departure. Transportation to / from the airport can be arranged with extra charge. For further information on this, kindly call the Concierge at Ext. 300.

AIR CONDITIONING
All rooms are equipped with central air conditioning / Heating.


ADAPTORS
Our rooms Contain build in Universal adaptors that serve all different plugs.

 

BREAKFAST

You will find a room service breakfast menu on the request page. Please complete the breakfast form in request page and submit the order by 04:30 AM to ensure prompt service. Alternately, you may dial Room Service Ext 505 to place your in-room breakfast order. An extra charge will apply.
Breakfast is served in Ermitage Restaurant on the Lobby floor from 6:30 to 10:30 AM.

BUSINESS CENTER

A 24-hour business center is located in the Lobby area for your convenience for internet access kindly call the front desk at Ext.0.

CAR PARKING

Take the first turning on the right after the Hotel building, where our parking is located. Hotel Parking is available for our guests free of charge.

CHECK-IN / CHECK-OUT

Check-In begin at 2:00p.m. Check-Out is by 12:00 noon. For information on our Late Check-out time, kindly call the front desk at Ext.0.

CHEQUES

Personal Cheques are not accepted for payment.

CLEAN UP

For your comfort, it is recommended that you press “Clean Up” bottom inside your room beside the main door.

Coffee Tea Tray

All rooms are equipped with Tea / Coffee facilities. Should you require any Refill please note charges will apply. For assistance kindly call Front desk at Ext. 0.

CONCIERGE

Our colleagues at the concierge desk can assist you with any inquiries inside or outside the hotel. Kindly call the concierge at Ext. 300.

CREDIT CARDS

We accept VISA, Master Card, and American Express.

CRIBS / COTS

Baby cribs are complementary to our guests. For inquire kindly call Front desk at Ext. 0.

CURRENCY EXCHANGE

Foreign Currency may be exchanged at the front desk in the main lobby.

DOCTOR ON CALL

General clinics and hospital are with close proximity to the hotel .Services of doctor can be arranged through Front desk , charge will apply for assistance kindly call the front Desk at Ext. 0 .

DO NOT DISTURB

For your comfort, it is recommended that you order“Do Not Disturb” in request page, If you do not wish to receive any telephone calls, kindly call the operator at Ext. 0 .

ELECTRICITY

The electrical current is 220 volts- 50 Hz.

EMERGENCY

Should an emergency arise, please dial immediately the operator at Ext.0 to state the type of emergency and location.

EXTRA BED

Should you require an extra bed in your room, additional charges will apply Kindly call the reception at Ext 0.

FITTNES CENTER

Located under the lobby level floor and is open 24/7.

FRONT DESK

Our front desk team is available 24 hours Kindly call at Ext. 100 Or 0.

FAX & PHOTOCOPYING

Our front office team provides the service of faxing and photocopying with reasonable prices; kindly call at Ext.0.

HOUSE KEEPING

Housekeeping can provide extra towel, drinking glasses, hangers, shaving kits and dental Kits among other room requirements upon request. Extra pillow and blanket are located in the room closet. If you have any inquiries concerning the care of your room kindly call reception at Ext. 0.

HAIRDRYER

All guest rooms are equipped with a hairdryer located in the bathroom.

IRON AND IRONING BOARD

Available upon request kindly call reception at Ext. 0.

ICE

Room Service would be happy to accommodate your request. kindly call Ext 505.

INTERNET ACCESS

We are providing a high-speed wireless -Fiber Optic- (Wi-Fi) internet access for minimal charge, Follow these steps:

  1. Obtain Username and Password from the Front Desk.

  2. Turn on / restart your device.

  3. Select the name of available wireless network at your location.

  4. Open you browser, if prompted for username and password.

  5. Use Information given to you from the front desk. 

 

If you need any help, kindly call the front desk at Ext. 0.

 

KEY CARDS

Your key card is electronically encoded and for your security the room number is not indicated on the card. If you lose your card, please inform the Reception immediately. A new card will then be issued for you, while the old one will be cancelled automatically. On the day of your departure the card will cease to work after 12:00 noon. Should you wish to use your room after this time, kindly call reception at Ext. 0.

LAUNDRY

We are pleased to offer Laundry Service.

For same delivery , 7 days a week , items should be picked before 9:00am and will be returned by 5.00pm.

Dry clean is available all days of the week except Fridays . Items will be picked up before 9.00am and they will be returned by 5.00pm.

Express service is available and should be returned within 3 hours.

50% extra charges will apply.

Laundry bags and forms are provided in guest room.

LOST & FOUND

If you have misplaced, lost or found somebody’s personal items, please don’t hesitate to call the front office immediately at Ext.0.

Meals

Ermitage Restaurant also offers al Carte international cuisine dishes for lunch & dinner -Kids menu is available.

Ermitage Restaurant is no smoking

Opening hours:

  • Breakfast from 06:30 am to 10:30 am.

  • Lunch from 12:30 noon to 3:30 pm.

  • Dinner from 06:30 pm to 10:30 pm.

  • Room Service 24/7.

MINI BAR

All guest rooms are provided with mini bar fridges ,to refill you mini bar kindly call Ext. 0.

NEWSPAPERS

Available upon request​

PET POLICY

Pets are not permitted on the premises.

QUEUES

To avoid any early morning queues at the reception, you may wish to settle your bill one night before leave.

ROOM SERVICE

Available 24 hours. Please consult the room service menu at main page, to place an order , kindly call Ext. 505.

SAFTY DEPOSITE BOXES

Inside your wardrobe you will find the safety deposit box, to memorize a new code;

  • Press Clear button.

  • Enter your Four digest code.

  • Press Lock button.

  • Closed appears on the screen.

  • To Open just enter your Four digit code.

 

The hotel management can't bear any responsibility for any loss or theft of Valuable objects or Personal Items in your room or public areas of the hotels.

SHOPPING

The hotel is located between the four main shopping malls in Amman, for more shopping information , kindly call the concierge at Ext. 300.

SHOE SHINE

Available in your room in the drawer.

SMOKING

Smoking is only allowed in designated areas.

SWIMMING POOL

Located on the lobby Level with a terrace and a kids pool. The Swimming pool season is from May to October and It is Open daily from 10:00 am to 5:00 pm.

TERRACE & GRILL

Enjoy the relaxing mood of our terrace with it's tranquil colors and its water features listening to light soothing music. Make your choice from a selection of light seasonal dishes, our bar-b-q grill, wide selection of ice cream, milkshakes , ice tea and coffee.

TELEPHONE

From room to room just dial the room number.

Local Calls.

For local calls (Amman), dial 9 + phone number.

Mobile phones.

Dial 76 + mobile service code + phone number.

Outside Amman.

For calls outside Amman, dial 9 + area code + phone number.

International Calls.

For international calls dial 900 + country code + city code + phone number.

The Prices for the calls.

  • Local Call JD00.10 per minute.

  • Mobile Call JD00.35 per minute.

  • International Call JD1.75 per minute.

 

The above rates include 5% Service Charge and 8% Sales Tax.

 

Transportation

Our hotel cars are arranged by concierge, Ext 300.

Valet Service

Our concierge team is trustworthy, just ask them to park your car and before going back out kindly call Ext 300 to prepare your ride at the front entrance.

WAKE-UP CALLS

For Wake up arrangements, kindly call the operator at Ext. 0.

Wedding / Meetings

The team of passionate professionals at the Geneva Hotel has a wealth of experience in planning and executing for your upcoming events whether it's a wedding ceremony, themed event or a company dinner; the success of your event is our specialty.

WEBSITE

www.genevahotel–amman.com

WHEELCHAIR

Should you require wheelchair assistance please contact our reception employee who will be happy to assist you. Kindly call the reception at Ext.0.

Fire Safety

Our Hotel is equipped with smoke detectors & automatic sprinklers. Take time to read and familiarize yourself with fire safety and escape information.

  • Find two exits nearest your room.

  • Count the number of doors from your room to the exits.

  • Make sure that they are unlocked and unblocked.

  • Learn the layout of your room and how to unlock the door in the dark.

  • Put your room key and a flashlight close to where you sleep.

In the event of fire, take your room key, a flashlight and nothing else with you. Locate the fire alarm on your floor. If you find a fire in your room or somewhere else, sound the alarm.

 

When you hear the fire alarm, act, don’t investigate. Put these tips to work right away. Reminder: Don’t smoke in bed. The most common cause of deadly hotel fires is smoking. If the fire is in your room, get out and close the door. Once out, report the fire to the hotel operator. If the fire is not in your room, leave if you can.

 

First, feel the door. If it’s cool, open it slowly and go to the nearest exit. If your room door is hot, don’t open it. Your room may be the safest place to be. Call the hotel operator, and report the fire and your location. Seal all cracks with wet towels. Shut off fans and air conditioners.

 

Signal at your window or balcony for help, and wait to be rescued. Crawl low in smoke. Fresh air will be at the floor. If you encounter smoke or fire at lower levels, turn around and use another exit. Take your key so that you can go back to your room if you can’t use your exits. Never use elevators during a fire. They could stop at the fire floor. Use interior stairs. Kindly note that for any inquiries Dial "0"

Covid-19 Update

 

Face coverings are required for all guests and staff.

Customers should review government guidelines and requirements.

Logged temperature check upon hotel front gate arrival.

Social distancing and handwashing reminder stickers on the floors and walls.

Hand sanitizer units in clear display in all common areas, toilettes, meeting rooms, and in all hotel guest rooms.

Express check-in & out via electronic payment system.

Only 50% of hotel capacity will be utilized as per government guidelines and requirements.

Reduced elevator capacity with clear sticker indications

Disposable cups, utensils, and dishes will be used in the guest room.

Increased daily cleaning and disinfection in all common areas, doorknobs, and elevator buttons.

Electric steam sterilizer and additional disinfection will be completed in all high touch areas, including guest rooms, bathrooms, and meeting rooms.

For Your Safety and safety of others