The safety of our guests is our
Top priority
Dear Guests, Partners & Associates
It’s been a while and we have missed you!
Whilst we have remained operational throughout this period, your health and safety are of our main priority.
Following the official safety and hygiene procedures and requirements to navigate our operations, we have ensured that all necessary steps are put in place for your peace of mind.
We are excited to see you all soon! #TrueHospitality awaits you.
Safeguarding Guests
Geneva Hotel Amman continues to work and support the local health authorities while firmly following the advice of the World Health Organization (WHO).
Our greatest priority is that our guests and team members feel safe and secure at our hotel.
To ensure this we have implemented the below to safeguards:
Everyone, including guests and team members, will have easy access to hygiene products such as tissues, sanitizers.
All public areas, as well as the back-of-house, are regularly and thoroughly cleaned to the highest standards, paying special attention to high-touch areas.
The hotel staff have been given special training to ensure safety for the guest and team members.
24/7 health support can be requested at the hotel.
All rooms and hotel communication desks are sanitized regularly.
Flexibility of Reservations
Given the unfortunate circumstances, we are offering additional flexibility and support for all current and new bookings directly through our website, emails sent to our team, and bookings via telephone or our social media channels between 15th March 2020 to 30th Sep 2020.
This includes:
Flexible Bookings: Free cancellations up to 24 hours prior to arrival for stays on or before 30 Sep 2020.
Non-cancellable/Pre-paid Bookings: Free change of date up to 24 hours prior to arrival for stays on or before 30 Sep 2020, subject to availability.
Please note that on bookings made indirectly through any second party channels like Online Travel Websites, Third-Party Internet sites or Travel agents; any amendments must be channeled through respective booking agents/channels.
If you need to make or adjust a reservation, please contact hotel reservations at:
Tel: +962 6 585 8100
Fax: +962 6 585 8111
WhatsApp +962 79 2828 100
E-mail: inquiries@genevahotel-amman.com
Food & Beverage Supply
In consideration of the global risk of the COVID-19 spread, we are embracing the best practices in order to ensure the highest level of hygiene and to avoid any inconvenience to our guests and hotel staff.
This includes some policies temporarily practiced at all operating hotels;
All in-house guest will be served their desired breakfast upon request through in-room dining.
Kitchen staff have been fully trained and are well aware of the heightened risks, requiring additional precautions.
All buffets at the restaurants are to be restricted.